Techzola Repair
From intake to pickup. Zero customer calls asking "Is it ready yet?"
Manage service workflows for watches, bikes, electronics, and more. Track every repair from drop-off to completion with stage-based workflows and automated SMS/email updates. Customers always know where their item is.
Visual Workflow Stages
Configure custom stages for each service type. Drag items between stages as work progresses. Every move triggers automatic customer updates.
Watch Service #1247
Battery + clean
Bike Tune-up #1248
Full service
Phone Repair #1245
Screen assessment
Watch Repair #1243
Crown ordered
Ski Service #1244
Edge + wax
Watch #1240
SMS sent 2h ago
Automated SMS & Email
Customers get notified automatically when their repair moves to a new stage. "Ready for pickup" messages include business hours and expiry warnings. No more staff spending hours on status update calls.
- Stage-triggered SMS and email templates
- Multi-language support
- Customizable message content per service type
- Photo attachments (before/after)
- Pickup reminders after X days
- Abandoned item notifications
Hi Anna! Your watch service #1240 is ready for pickup at Stockholm Store. Open until 19:00. Bring this SMS or your receipt. /Techzola
Subject: Your bike repair requires approval
Hi Erik, during inspection we found additional work needed: brake pads worn (250 SEK). Reply YES to approve, or call us to discuss. Current quote: 450 SEK + 250 SEK = 700 SEK.
Reminder: Your watch is still waiting at Techzola. Items not collected within 30 days may be disposed. Please pick up soon!
{
"service_order": {
"id": "SVC-1247",
"type": "watch_service",
"status": "in_progress",
"customer": {
"name": "Anna Lindqvist",
"phone": "+46701234567",
"email": "anna@example.com"
},
"item": {
"description": "Omega Seamaster",
"serial": "12345678",
"condition_notes": "Minor scratches",
"photos": ["intake_001.jpg"]
},
"services": [
{ "code": "BATT", "price": 299 },
{ "code": "CLEAN", "price": 199 }
],
"technician": "Erik S.",
"estimated_completion": "2025-01-15",
"notifications_sent": 2
}
}
Complete Service History
Every service order is linked to the customer profile. Full history of past repairs, warranty claims, and service preferences. Staff can see "This customer's watch was serviced 14 months ago" before they even ask.
- Customer service history on file
- Item tracking by serial number
- Before/after photo documentation
- Technician notes and timestamps
- Warranty period tracking
- Parts used and costs logged
Streamlined Intake Process
Staff create service orders in seconds. Clear pricing, accurate estimates, and customer sign-off—all on the spot.
Item Registration
- Scan barcode or enter serial number
- Select service type from menu
- Capture intake photos
- Document existing condition
Quote & Approval
- Auto-calculate price from service menu
- Show estimated completion date
- Customer signs on screen
- Print or email receipt
Work Assignment
- Assign to available technician
- Add to workshop queue
- Automatic SMS: "Item received"
- Claim ticket printed for customer
Parts & Labor Management
Track parts inventory, manage supplier orders, and maintain accurate cost accounting. Know your true margin on every service type. Automatic re-order points for common parts.
- Parts inventory with barcode tracking
- Automatic parts reservation per service order
- Supplier integration for ordering
- Labor time tracking by technician
- Margin analysis by service type
- Warranty cost allocation
Service Pricing Example
Watch Battery Replacement
Built for Service-Centric Retail
Configure workflows for any service type. Pre-built templates for common industries.
Watches & Jewelry
Battery, service, repair, resizing, engraving
Electronics
Phone repair, computer service, device setup
Bikes & Sports
Tune-ups, repairs, ski service, racket stringing
Fashion Alterations
Tailoring, hemming, repairs, custom fits
Connected to Your Ecosystem
OnePOS
Create service orders directly from checkout.
Bookings
Schedule drop-off appointments online.
Clienteling
Service history visible in customer profiles.
Omni-Loyalty
Earn points on service orders too.
Transform Your Service Department
See how Techzola Repair can streamline your workshop operations and delight customers.